Customer Care
Support Hub
Have questions about sat-locking speeds, enterprise multi-folder CSV formats, or stamp customizers? Our technical field engineers are standing by to assist.
■ Direct Contacts
Main Office
King Pro Apps HQ1280 Professional Parkway, Suite 400
San Francisco, CA 94111
⚡ Immediate Fixes
- 1. Satellite Lock Timeout: Stand in an open field away from dense tree canopies. It takes 5-10s to handshake GPS elevation logs on first launch.
- 2. NTP Server Desync: If your local device time and network stamp differ by >0.5s, trigger manual clock reset inside Settings to re-ping NTP nodes.
- 3. Scans Failing to Capture: Ensure adequate brightness. Tap the target region to focus and align the barcode within the dotted preview lines.
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